When should I contact Prisma Support?
Contact Prisma Support about:
- Errors in the portal, blank pages, or buttons that don’t work
- Problems logging in or resetting your password, after you have checked that you are using the email address you registered with
- A payment, Wallet transfer, or enrollment that is stuck or shows incorrectly
- Technical problems linking an account or saving a payment method
- Technical problems with Auto-Payment
- Missing confirmations, or a Prisma transaction status that doesn’t look right
- Errors when managing your Credit Reporting membership
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