Browse help topics
Payments
Pay your rent, set up payment methods and check what you have paid.
How-to guides
Step-by-step instructions for completing a task.
- How do I pay rent from my bank account?
- How do I pay rent with a card?
- How do I pay rent with a check?
- How do I pay rent using MoneyGram?
- How do I set up automatic monthly payments?
- How do I connect my bank with Plaid?
- How do I save my payment method?
- Did my rent payment go through?
- How do I see everything I’ve been charged?
Frequently asked questions
Short answers to common questions.
- Why does my Dashboard show $0 when rent is due?
- I paid. Why does my balance still show an amount due?
- Why does my balance look wrong?
- Can I make a partial or split payment?
- Why is a payment method missing?
- My bank does not work with Plaid. How else can I pay?
- Why was I charged a late fee?
- What do I do if my bank account is blocked?
- Can I cancel a payment?
- Linking my bank with Plaid isn’t working?
- What’s the difference between Link Bank Account and Bank Account?
- Why did my Plaid bank connection fail?
- Can I remove or change a saved bank account or card?
- When does Auto-Payment charge my account?
- How do I get a refund for a duplicate payment?
- Why was my card declined or why did “secure verification” fail?
- Why was my mobile check deposit rejected?
- How do I find an older payment?
- Can I print a payment receipt?
- Why is the date different from my bank statement?
- Can I use a savings account?
- Why was my rent payment returned?
- Why was I charged an NSF fee?
- Can Prisma remove or lower my NSF fee?
- Does a returned payment count as paid?
- What do the payment statuses mean?
- What should I do if my payment failed or was cancelled?
- Why didn’t my Auto-Payment go through?
- What happens if my saved card expires?
- How do I cancel Auto-Payment?
- Why do I only see the last four digits of my account?
- Why do I see more than one entry for the same payment?
- Is deleting a saved payment method the same as cancelling a payment?
- What should I do if I don’t recognize a saved payment method?