Why didn’t my Auto-Payment go through?
Important: Prisma will email you the reason for the failure. Please review the email in its entirety before calling Prisma Support.
Some common reasons:
- The schedule was not turned on in time.
- The card expired or the payment method was removed or blocked.
- There was not enough money in the account.
- Your property had not posted the charges yet.
- Your bank declined or returned the payment.
Check Auto-Payment and Payment History. Call Prisma Support if you cannot tell why.
Important: Even with Auto-Payment, it is up to you to check that your rent was paid.
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