Browse help topics
My Account
Signing up, logging in and keeping your details up to date.
How-to guides
Step-by-step instructions for completing a task.
Frequently asked questions
Short answers to common questions.
- I did not get my registration email. What should I do?
- Why does my invitation link not work?
- Can I sign up with a different email address?
- Can more than one person on my lease use the portal?
- I moved to a new unit or property. What do I do?
- Why can’t Prisma find me or my property?
- My lease has no email address, or the wrong one. How do I register?
- Why do I see the wrong property, unit, or lease?