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How do I change my password?

4 steps · Last updated October 2026

Set a new password for the resident portal.

Before you start

You need to be logged in to the Prisma Resident Portal (website or app), and you need to know your current password.

  1. Step 1. Open your profile

    Select your name in the top-right corner, then select Profile.

  2. Step 2. Choose Password

    In the left panel under your name, select Password. The Password form appears.

  3. Step 3. Enter your passwords

    Enter your current password, then your new password, then your new password again in Confirm Password. Select the eye icon in any box to show or hide what you typed.

  4. Step 4. Save

    Select Password Save. The button stays grey until all three boxes are filled in.

That’s it. You’re done.

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