How can we help you?

What do the payment statuses mean?

Last updated October 2026

StatusWhat it means
SubmittedThe payment was sent and is waiting to start processing. You may only see this for a short time.
ProcessingThe payment is on its way and is not finished yet.
CompletedThe payment went through.
CancelledThe payment was cancelled and will not go through. For a bank payment, this can also mean your bank returned it.
FailedThe payment could not be processed.
ExpiredA required approval was not given in time, for example when someone else’s card was used and they did not approve it.
RefundedRefund has successfully been processed. Please give your bank 5–10 business days for it to appear.
ApprovedPayment has successfully been processed.

← Back to Payments

Browse help topics