Why was my card declined or why did “secure verification” fail?

Why a card is declined

• The card number, expiration date, CVV, or billing address doesn’t match what your card company has on file
• There isn’t enough money in the account, or the payment is over your card’s limit
• Your card company thought the payment looked unusual and blocked it to protect you
• Online payments are turned off for your card
• The card has expired or hasn’t been activated yet
• The payment was tried several times in a row, so your card company paused the card for safety

What to do

1. Check Payment History first. Make sure the payment didn’t go through before you try again, so you don’t pay twice.
2. Look for a text, email, or app message from your card company. If you made the payment, approve it.
3. Check that your card details and billing address match your card company’s records exactly.
4. Turn off pop-up blockers, or try a different web browser or device.
5. Call the number on the back of your card. Tell them the payment is yours and ask them to allow it.
6. Pay with a different card or with your bank account. If you don’t see another payment method, contact your Property Management Team.