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I did not receive my reward

Last updated October 2026

Please ensure your rent payment was on time and contact Prisma Support for any questions.

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  • What Is Piñata Rewards?

    For most renters, the biggest monthly bill brings no reward. Rent gets paid, the month resets, and the payment history rarely helps build…

  • How do I use my rewards?

    See ways to earn points and what you can do with them.

  • When will my points show up?

    This month’s on time rent payments will receive points next month on the 5th business day. Check Transaction History in Rewards.

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