Still having trouble? Get help

Most questions can be answered right here in the Help Center, any time of day, with no waiting on hold. Try these first.

Search the Help Center

Type your question in the search box at the top of this page. Short words work best, like “late fee”, “card declined”, or “package”.

Check the most common questions.

• Why does my balance look wrong?
• I paid. Why does my balance still show an amount due?
• Why is a payment method missing?
• Why was my card declined?
• Why did my Plaid bank connection fail?
• I did not get my registration email. What should I do?

Questions about your property: message your Property Management Team

Only your property can change your balance, charges, fees, lease, or unit details, help with maintenance and packages. Send them a message in the portal. They reply there, and you keep a record of the conversation. See When should I contact my Property Management Team?

To reach your Property Management Team directly you may call them at (555) 555-0100

Payments, Plaid, and other Prisma services: contact Prisma Support

Email help@goprisma.com, or call (844) 569-0528, Monday to Saturday, 8 AM to 10 PM ET.

To get help faster, include your name, property and unit number, what you were trying to do, and a screenshot of any error message.