How do I submit a Maintenance Request?
Use Maintenance to tell your Property Management Team about something at your property that needs to be fixed.
For your safety: Do not use the Prisma Resident Portal for emergencies. For fire, a medical emergency, or anyone in danger, call 911. For urgent repairs like flooding or no heat, call your property’s emergency maintenance number.
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Step 1. Open Maintenance
Select Maintenance in the menu on the left. You can also select Submit Request in the Maintenance Request box on the Dashboard (the first page you see after you log in).
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Step 2. Choose the type of problem and give it a title
Under Issue, complete all mandatory fields so your request can be routed to the right person.
In the Title box, type a few words, for example: Kitchen sink leaking.
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Step 3. Add a photo (optional)
Select Upload Picture to add a photo of the problem. Photos are not required, but they help.
Tip: Use good light and show the whole area.
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Step 4. Describe the problem
In the Comment box, tell us:
- What is happening
- Where it is (which room)
- When it started
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Step 5. Answer the questions and check your details
Answer the questions on the form. They may be different at your property, for example:
- Priority: Low or High
- Do we have your permission to enter if you are not there? YES or NO
- Are there any pets in the unit? YES or NO
Under Your Details, check your Name and Email, and type or check your Contact Number so maintenance can reach you.
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Step 6. Submit
Check everything, then select Submit. To follow your request, see Where can I see the status of my maintenance request?
That’s it. You’re done.